We stand behind our genuine leather bags, natural stone jewelry and care collections. If a purchase is not right for you, our return process is designed to protect your consumer rights and make the next steps clear.
Free Returns Within 7 Days of Delivery
Orders may be returned free of charge within seven days of delivery when the product remains unused, unopened, in its original packaging, with labels attached and in resalable condition. Eligible domestic returns sent with the provided Yurtiçi Kargo code carry no shipping charge.
How Does the Return Process Work?
Request a Return
Within seven days of delivery, contact customer service to submit your return request.
Pack with Care
Include the invoice, original packaging and any promotional gifts, and pack the item securely for transport.
Hand It to the Carrier
Take the parcel and the return code supplied to your nearest Yurtiçi Kargo branch.
Receive Your Refund
After the item reaches our Bartın center and is approved, the product price is refunded to the original bank or credit card within the applicable legal timeframe.
We are here to support a secure and enjoyable shopping experience for domestic and international customers.